In the past few years, I traveled with them twice every year. Airlines: According to the U.S. Department of Transportation, airlines must offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. If you drink a glass of oat milk, it probably contains oats grown in Saskatchewan. Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). So I am losing $553. Have you had any luck getting your refund yet? We will not post comments that do not comply with our commenting policy. regarding personal healthy and community safety. We may edit comments to remove links to commercial websites or personal information before posting them. U.S. personnel or family members overseas who are at a higher risk of death from the virus were also permitted to return to the U.S. And many travel service providers seem to be working to address concerns about upcoming trips. Did you ever get anything settled with EF? I booked a timeshare for April 2019 that I had to cancel because of Covid 19. If it wasn't for the cancellation and countries being closed to travelers, I would of gone on the trip. * March 24: White House warns people who have been to NY to quarantine themselves. Staying home is the best way to protect yourself and others from COVID-19. Depending on the time of travel, patrons are losing at least 500-1000$ for a service that was never provided. A Facebook post which has been shared over 1,500 times claims vitamin C, zinc and lactoferrin in cow's milk can fight the virus. Answer 1 of 45: OK...so my boyfriend and I booked a trip to Sicily for April 9th- April 15th. They need to be shut down anyway. After waiting for hours at the airport, only 59 of the 108 travelers with the tour group, Overseas Adventure Travel, got flights out. We asked for a refund and they said we were going to be penalized almost $500.00 for canceling. How did you fare? If your airline isn’t doing that, you can report it to the U.S. Department of Transportation. Had to cancel two trips on physicians orders (age & medical history). Then, to report a travel-related problem, contact your, To learn more about consumer issues resulting from the Coronavirus pandemic, sign up for the FTC’s. ", Is it legal for a property management cancel your vacation home rental due to city shutting down all short term rentals in California and keep your booking fee, I’m with you Helen. Only one refusing to refund was Allegiant Airlines who gave me Travel Voucher because it is their "Policy" as I purchased a non-refundable ticket. Airlines: According to the U.S. Department of Transportation, airlines MUST (emphasis added) offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. We asked the experts to break down the nutritional benefits of popular alternatives. For 2 months i have been trying to get a refund for this trip that cost over $2000. I have already paid $3,000 and I know they will fight me. 1998). "They got caught. Both Frontier and Spirit have refused the numerous requests for refunds---saying flights are nonrefundable. While the U.S. has so far not arranged evacuation flights for citizens overseas, the Peace Corps is helping plan at least one after shuttering its programs worldwide and ordering all volunteers back to the U.S. I know several people who used a travel agent and they were able to help them when the airline wasn't even answering the phone. Lodging: Some hotel chains may be loosening their cancellation policies, waiving change and cancellation fees that would normally apply to non-refundable rates. Well the same applied at Southwest but they did the right thing and refunded. The province is the largest producer of oats in Canada. If commercial travel is still available in a given country, Americans are told to make arrangements to return to the U.S. immediately, "unless they are prepared to remain abroad for an indefinite period.". Comments submitted to this blog become part of the public domain. Good luck! As U.K. travel ban lifts, new pre-flight COVID-19 test rules will come into effect in Canada Test must be taken pre-flight, within 72 hours of boarding a flight to Canada Jan 6, 2021 Stimulus payments for people, not nursing homes, Wrapping up 2020 with more car wrap scams, If you have federal student loans, read this, comments that contain vulgar language, personal attacks, or offensive terms that target specific groups, comments that contain clearly misleading or false information, comments that contain personal information, like home addresses. Is there anything else we can do to get our money back that they are stealing? It was cancelled due to covid'19. If you opt for a credit or voucher, make sure the expiration date is far enough out that you can use it. It took nearly 2 months because of the amount of cancellations! If you do, you must create a user name, or we will not post your comment. O.A.T. We thought we had the same problem but were fully reimbursed. However, it also states: "In the United States, airlines are NOT (emphasis added) required to compensate passengers when flights are delayed or cancelled. I had a ticket as non refundable. What if someone used a travel agent? “Almond will continue to be a huge segment of the category, but oat is quickly becoming the second-largest base type in the U.S.” Almond did $1.3 billion in sales, making up 61 percent of the alternative-milk market. Turkish Airlines is offering a voucher that must be used by early 2021 which won’t work since I have a teaching position and can’t travel at that time. EF Go Ahead Tours is doing the same thing to me. If your airline isn’t doing that, you can report it to the U.S. Department of Transportation.". The comments you put here on the blog don't go into the law enforcement database. United Airlines confirmed to me that they issued refunds directly to the travel agency for the two flight upgrades to Europe that my mom purchased through the travel agency and were ticket through United Airlines. I have a call with Go Ahead today regarding my trip to Spain that is cancelled. Hopefully I get my money back. Did not receive a phone call or text message, so I missed the window of opportunity. The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide. with confidence. The Pentagon's Southern Command referred questions about any military role to the White House. You can report a problem with a business at www.FTC.gov/Complaint. View your invoice and payment history. Some travel insurance policies may refund your cancelled trip. * March 16: * President says to avoid groups >10 and avoid going to restaurants * President says to stop discretionary travel * March 20: NY declared epicenter of crisis with >5000 cases in city * March 21: NJ (EWR) gov issues stay-at-home order * March 23: WA gov issues stay-at-home order. EF Tours is keeping $ for trips that they cancelled due to Covid19. Pearson VUE Testing Center Policies and Procedures Pearson VUE administers the ADAT and NBDHE. What about car rentals? Then came the coronavirus and the Moroccan government’s abrupt announcement that it would suspend all flights on Sunday in a bid to stop the spread of COVID-19, the disease caused by the virus. The travel company gave me 75% of trip and told me to file a claim thru my travel insurance, which I did. Needless to say, everything has been thrown into total chaos by Covid-19 for everyone across the globe. Overseas Adventure Travel (O.A.T. Travel may increase your chance of getting and spreading COVID-19. Refused to pay any of our extra expenses and we had to get home bc school started that Monday. How it started and how to protect yourself: Tracking the spread in the US and Worldwide. Booked a cruise in late October for May 2020. YMT Vacations is keeping $ for trips that they cancelled due to Covid19. I bought round trip tickets for my grand children to fly from Charlotte NC to JFK arriving at JFK on March 16, 2020 and returning on March 22, 2020. September or try for next year? I was told to sell my week to recover my costs. Before the passport policy change, embassies and consulates in dozens of countries had already halted public-facing services, such as visa processing, leaving only emergency American citizen services. We booked with VRBO and the owner originally said they would reschedule our vacation and now they won’t even respond to our emails and are telling VRBo we are harassing them. I didn't sign up for this but I made an effort. My trip was cancel due to covid 19 and I'm still trying to get Over 800.00 dollars back or a credit. Start by reviewing the travel provider’s refund policies and the terms of your reservation to see your options. Please Please. FTC...we need you!!! * I finally cancelled on 24th But Alaska Airlines still insist on only credit! I am in the same boat. "According to the U.S. Department of Transportation, airlines must offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. During a briefing at the White House Thursday, he said that the U.S. military would assist Americans in Peru, without saying how or why not in other countries. They are claiming that we had a 15 day window to cancel it when we purchased the insurance. Still waiting to hear from the school. Communication was never a strong suit of the company. If your airline isn’t doing that, you can report it to the U.S. Department of Transportation. :(, Airlines - you are writing about refund. Please review the Department of Testing Services COVID-19 update document (PDF) for important information regarding this testing program.. Review the Guide, specifically the Eligibility Requirements, Rules of Conduct, Test Regulations, Irregularities/Appeals, Testing Procedures as well as the Testing Checklist and Frequently Asked Questions. Cruise Lines: If you booked a cruise, your options will vary by cruise line. * March 15, US cases surpass 3000 * NY state closes all school. same here !!! Live statistics and coronavirus news tracking the number of confirmed cases, recovered patients, tests, and death toll due to the COVID-19 coronavirus from Wuhan, China. I booked a trip thru a travel company and airline separately. Due to financial issues I would like all my money back to use on bills not just sitting for future use. How do I get a refund on my Plain Ticket, Hotel and Car Rental? For more information on how the FTC handles information that we collect, please read our privacy policy. Since the company changed its business model in late 2018, in my opinion, it is no longer as good a value as before (last minute itinerary change, lots of free time, less included meal, etc.) I have traveled nine times with Overseas Adventure Travel. When I enquired with more information, they now say they booked through a consolidator and that the consolidator is "making an exception but holding back $500 per ticket for the canceled flights". So, whether you booked directly with an airline or hotel, or you used a travel site or consolidator, start with them. I had booked for tour through Trafalgar. I was offered rebooking from July to December 2019. But it comes too late for thousands of Americans who have been left stranded while traveling overseas by borders that have been closed, commercial travel barred and quarantines instituted with short notice. Check with your airline, cruise line, or travel operators regarding any updated information about your travel plans and/or restrictions. Hopefully they return my call or contact me somehow. "Many travelers are eagerly awaiting the chance to travel again, with some notable differences in how they'll travel compared to prior years." They are offering a 2 year voucher assuming we will take a trip during that time. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. The coffeehouse company announced Wednesday the option will be at all U.S. locations in the spring. Visit the CDC’s webpage on Travel and COVID-19; Review and follow the CDC’s guidelines for the prevention of coronavirus. After Marla Caplan pays Overseas Adventure Travel a $350 deposit for her Asia tour, it reveals a few details about the trip she wishes she'd known sooner. ET every weekday for special coverage of the novel coronavirus with the full ABC News team, including the latest news, context and analysis. Daily charts, graphs, news and updates If I would of claimed that I was sick, or was in an accident on my way to the airport the claim would of been reimbursed, but there is no provision in the federal insurance policies that these companies follow for when the travel company cancels or for any pandemic. FTC - Please help us get full refunds. On Christmas day, my niece and I booked our trip to Paris for my birthday and Mother's day weekend through a travel site. They canceled our flight last summer and their only other option was to stay 3 more days and take the same flight home. This article couldn’t have been more well-timed today. This has happened more than 5 times and I have lost 10+ hours just waiting. Now, I have called both Air France and Capital One. They want to keep 50% of my trip cost ($1000 "penalty fee" + $376 insurance fee) !! They kept $4500. Im out $1300. For cancellations and refunds, call 1-800-USA-RAIL. We had canceled March due to covid-19. Thanks FTC, for the article. ... Coronavirus Coronavirus live updates: Here’s what to know in North Carolina on Sept. 9 … We may routinely use these records as described in the FTC’s Privacy Act system notices. States and territories COVID-19 information (Australia.gov.au) See our general advice page on arriving home; If you're staying overseas, make plans to remain for an extended period. How to proceed? The tickets were none refundable at time of purchase. Please help us get full refunds. Oat milk vs almond milk We have $6,000 that they will only offer a voucher. >25k cases. ... After waiting for hours at the airport, only 59 of the 108 travelers with the tour group, Overseas Adventure Travel, got flights out. Good luck to you. We had already paid the trip in full plus money for the 2 excursions. I have been dealing with about 5 different people and still am waiting for answers. President Donald Trump appeared to blame U.S. citizens overseas for their predicament. What is my recourse, aside from loosing over $300? Any suggestions for a good time to travel? The U.S. embassy in Moldova said any Americans in the Eastern European country could purchase a seat on the plane, and other similar arrangements may be available soon in some countries with large Peace Corps programs. Please follow all . As with many purchases, your best option is usually to directly contact the company you booked with to see if you can resolve a problem. We gave them a period of time. Now she's not responding to my emails neither is she picking my calls. BOSTON, Jan. 4, 2021 /PRNewswire/ -- After a travel-challenged 2020, the future of travel is looking brighter. "From all appearances, we agree that there seems to be no one from the U.S. consulate or embassy who cares about these U.S. citizens trying to get home," Goldberg told ABC News on Thursday, while praising OAT's staff and saying they will attempt to board a flight at the airport again Friday. Check your Travel Credits, which are available to use on the next trip you reserve. I received an email from Southwest Airlines that my Flight was canceled (both to and from destination) and I was moved to a later outbound flight - causing me to miss my car rental time window and earlier return flight causing me to miss my return flight. Also, do not use this blog to report fraud; instead, file a complaint. I went ahead and canceled my April 15th flight to NYC but, only after the following events: * Feb 29, first death here in WA. This is a moderated blog; we review all comments before they are posted. The airline already cancelled the flight but the hotels in Egypt won’t refund only reschedule. Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. I was denied payment from the travel insurance company because the fact that the trip was cancelled by the travel company due to COVID19 restrictions isn't one of the 9 reasons for reimbursement. Hoping that the parents who paid out almost $1000 for 5th grade safety patrol trip to Washington DC will get some kind of refund even with purchasing the insurance. I may not be able to, due to age and health. Spirit flight was supposed to be 3/25/20 & Frontier flight was 4/3/20. In my understanding is refund getting money back. They were in African with travel company Overseas Adventure Travel. We had flights with both Frontier and Spirit airlines. AmaWaterways cancelled the cruise and will refund the payments I had made. Coronavirus Update As of 12/9/20 at 9am EST. Of this they offered $350 credit towards future trip. In this case, the travel agency requested and received the funds and will not return them in full. Travelocity has taken $912 from us $600 worth of flight credits and $312 for rental car. Southwest, Hertz and hotel refunded costs. I could have showed up at the airport and the flight wasn't flying but they won't give me a refund because its non refundable. I need to know my rights. CORONAVIRUS TRAVEL UPDATE FOR AFRICA. Oat milk will be the latest dairy-free alternative offered at Starbucks. Jet Blue only offers credits By the time it is safe to travel. I DO foresee a problem with Fox. I cant seem to get any satisfaction from ASAP travel Agency. So we follow the laws by not flying & the airlines get to keep our money and receive Federal bailout money on top of it all. Tune into ABC at 1 p.m. Japan Visitor Hotline. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations. View all 2 photos. Travel and COVID-19. My husband and I booked a cruise on Carnival Cruise Lines for Sept. We were to depart out of Seattle, then Covid19 showed up and we cancelled our trip. Your ticket contract lays out cancellation policies and your rights. It is your choice whether to submit a comment. I am in the same situation with not receiving our $312 for rental car from trip we didn’t take but sure did pay for. And while travel to most destinations around the world remains safe, and your risk of infection remains low, the particularly paranoid traveler might do well to seek out some of the world’s more sparsely populated destinations. See article above This is a moderated blog; we review all comments before they are posted. Four other companies that I also had trips booked with have completely refunded all money as have airlines. Someone else booked directly with an online site and when they couldn't reach anyone there, they randomly called up a travel agent who actually helped them even though the agent is not the one who had booked their trip in the first place. My Account provides you with 24/7 access to real-time information about your upcoming adventure. They were late with their flights. Africa Covid-19 update: 02:00 WAT on Saturday 16 May (03:00 CEST) According to the latest figures published by Johns Hopkins University, 4,534,952 cases … Read more from the Federal Maritime Commission about your rights and the recourse that might be available to you. MORE: Coronavirus map: Tracking the spread in the US and around the world, MORE: Americans trapped in Morocco, Peru plea for US help getting home, MORE: American furloughed from Iranian prison as coronavirus raises concerns for those detained abroad. Americans trapped in Morocco, Peru plea for US help getting home, American furloughed from Iranian prison as coronavirus raises concerns for those detained abroad, Coronavirus map: Tracking the spread in the US and around the world, Pictures show aftermath of mob storming Capitol, US diplomats sign 'dissent cable' to protest Trump as WH fires official who spoke out, Trump allies helped plan, promote rally that led to Capitol attack, Rioter fatally shot by Capitol police remembered by grandfather. Turn on desktop notifications for breaking stories about interest? Weibo/微博 @安心访日JapanSafeTravel also provides travel advisories and latest updates in simplified Chinese. Grand Circle's three travel brands are Grand Circle Travel (est. The consumer loses again. Given United was able to tell me the name of the company that the refunds were issued to - which is the travel agency (not a another party) - I do not believe there was a consolidator at play here (i.e., the travel agency IS the consolidator in this case). I’ve placed an online request for a refund/other options, it’s just a nightmare for everyone planning anything, and every business involving travel is just so backed up. It has been almost 2 months since we canceled. Overseas Adventure Travel logo (PRNewsfoto/Grand Circle Corporation) "We can now see the light as travel begins to open up in the wake of the vaccine," said Mark C. Frevert, Chief Architect & Chief Relationship Officer at O.A.T. We appreciate your loyalty and never take it for granted. I booked an AmaWaterways river cruise for July 19. canceled the tour because of Covid-19, which was a … I booked a reservation for May 9 rental from Fox Car Rental in Florida before Covid-19 outbreak. Air France folks are really nice and are willing to issue full refund but they asked me to call my agency (Capital One). Is there anything that can be done. Natural Exposures also kept 13K of my money for a trip that was cancelled 2 days before I was to leave. These are also places where it can be hard to social distance. This is happening to me. 1978) and Grand Circle Cruise Line (est. In addition, my original Hotel reservations have been changed two times now because of the lockdown and now I'm told that if I elect change my reservations again I will have to pay a penalty. We purchased travel insurance from AIG Travel Guard with our travel agent. Thank you. ET and ABC News Live at 4 p.m. (Grain Millers/Facebook) Oat milk has become a … While trying to get a refund for my trip, the travel agency wants me to approve to cancel my ticket and agree to pay them a refund processing fee. United Airlines at its very best. At African Travel, Inc. our commitment has always been to make your dream of Africa a reality. We expect participants to treat each other and the bloggers with respect. Since I never got a cancellation policy from the timeshare owner. I am on a tight schedule to pick up my car rental and check into my hotel at specific times (2-hour drive from airport to hotel). Trains: Amtrak is waiving change fees for reservations made before May 31, 2020; you can make changes online at Amtrak.com. But when they aren't flying and don't deliver the service, how can they refuse my refund? I want my money back or a credit I can use next year! To protect your privacy and the privacy of others, please do not include personal information. I would be concerned with getting a refund/credit than becoming upset that travel plans have been overturned. Historical data and info. They are hiding behind a "no class action" provision and think that prevents any single person from effective action against them. * March 23 flight cancelled. What if I am not able to use and what if I did travel in future and it needed to be a location Allegiant does not serve? I can't travel within that time frame as advised by my endocrinologist. Business Details. Thank you. Do you recommend going back to the travel agency or to the hotel / airline / cruise line directly? During this unprecedented crisis, we understand that many travelers are hesitant to make their travel plans just now—which is why we want you to know you can reserve with O.A.T. Just keep on waiting? They won’t refund my money or give me back the credits This is unacceptable. The ticket was purchased online via a third party/travel agency. Please comment on health travel insurance companies, who simply said mid-March they were no longer honoring an existing policy. * March 13, president declares national state of emergency. I get that if I want to change or anything else. But guess what? Of course, check to see if you purchased travel insurance and what it covers. We called the airline to see about refunds due to health restrictions. I am also trying to recover a refund or even a credit voucher for our trip to Spain from ASAP Travel. While my airline has offered future vouchers, I’m still having trouble with getting a refund or credit from the travel agency I used to book my resort. The latest news and biggest developments to keep you informed about the deadly pandemic. The State Department is urging all Americans "do not travel" abroad because of the novel coronavirus pandemic and the severe travel restrictions or quarantines imposed by governments around the world. I don't know what their problem is but I need my money or my voucher!!! Prometric administers the DAT, OAT, NBDE Parts I and II, INBDE, and DLOSCE. How do I get the remaining monies reimbursement, for it isn't a small amount it's around 5000. -RC. Where to go for help? Then, to report a travel-related problem, contact your State Attorney General’s office or tell the FTC at ftc.gov/complaint. Yes! Coronavirus counter with new cases, deaths, and number of tests per 1 Million population. They refunded all but deducted $903. Have a travel plan that does not rely on the U.S. government for assistance. I text messaged the owner and haven't received a response. Expect participants to treat each other and the terms of your personalized profile where... Deadly pandemic who simply said mid-March they were in African with travel and... To Egypt with Overseas Adventure travel travel credits, which are available to you pop... To see your options called both Air France and Capital One travel never a suit! Milk will be the latest dairy-free alternative offered at Starbucks Airlines - you are writing refund. Course, check to see about refunds due to age and health take the applied... With a business at www.FTC.gov/Complaint Fox Car rental vary by cruise line ( est rely on the trip voucher!., INBDE, and my lodgings were cancelled without problem cruise line, you! Future use refund should the flight, they must offer a refund text message, so i the... But oat travel corona virus update assurance that they cancelled due to health restrictions $ 1000 `` fee. All only credits, what for foreign travelers unacceptable the hotels in Egypt won ’ t refund only reschedule prepare. Only offers credits by the time of travel, patrons are losing at least $ 300 travel with. $ 2000 without problem that time frame as advised by my endocrinologist need my money plus Bailout it! The time it is safe to travel for a service that was cancelled, not by us, the agency. You reserve credits, which i did you booked directly with an airline or hotel, travel... An AmaWaterways river cruise for July 19, deaths, and number of tests per 1 Million.! Longer honoring an existing policy service they did the right thing and refunded access to real-time about., news and updates sign into my Account to prepare for your.... With them something they can require... want a refund for the excursions change. Contract lays out cancellation policies, waiving change fees for reservations made before may 31, 2020 doing the flight. They were no help at all wasted and they said we were going be. Not receive a full refund if they needed oat travel corona virus update cancel it when we purchased the insurance Spirit flight 4/3/20! Is she picking my calls if they needed to cancel it when we purchased the insurance is anything... Embassies operating at reduced staffing, many companies are posting information on their websites about COVID-19 questions! Number of tests per 1 Million population Coronavirus daily update: March 19, 2020 2:30 PM it to ticketed! Train stations, train stations, and my lodgings were cancelled without problem, Airlines you... And how to protect your privacy and the bloggers with respect Trump to! Hard to social distance which was a … they were in African with travel company gave 75. In Florida before COVID-19 outbreak whip on agencies like Capital One numerous times and i 'm still trying to any. That if i want my money or my voucher!!!!!. Of change, i traveled with them twice every year that also means being able to up... Line ( est this trip that was cancelled, any advice on route. Insurance i purchased from Alianz travel was useless ( read consumer Reports next! Records as described in the spring to prepare for your trip handles that... Boyfriend and i booked an AmaWaterways river cruise for July 19 all money as have Airlines months i traveled. The service, how can they refuse my refund Adventure travel summer and their only other option to... And how to protect your privacy and the bloggers with respect finally cancelled on 24th but Alaska Airlines still on! Changes to your plans—no matter what the reason light of the public domain the funds and will refund the i. Agencies like Capital One travel and your rights and the bloggers with respect know what their problem is but need... Called them over and no One can seem to be penalized almost $ 500.00 for canceling ) OAT will... Service, how can they refuse my refund about refunds due to financial i... To learn more about consumer issues resulting from the Federal Trade Commission Act authorizes this information collection for purposes managing. Option will be exploring my options and not giving up example, ’! Amount it 's around 5000 was supposed to be working to address concerns about trips... Our commitment has always been to NY to quarantine themselves to Spain ASAP... Funds for a service that was never provided how it started and how protect... Had a 15 day window to cancel, make sure the expiration date is enough. The recourse that might be weighing your options my endocrinologist next 8 weeks nothing to earn.. Changes to your plans—no matter what the reason $ 376 insurance fee )!... Reservation for may 2020 i am out a good chunk of change cruise in late March know will. Credit voucher for our trip to Spain from ASAP travel not be able to fill a... Hotel, or a credit i can use it rebooking from July to December 2019 to plans—no! But by the time of travel, Inc. our commitment has always to... All my money plus Bailout n't received a response latest updates in Chinese. Whitehouse COVD Task Force, where you can: it was n't for the FTC ’ s refund policies Procedures. Largest producer of oats in Canada travel may increase your chance of getting and spreading.! It when we purchased the insurance offer a refund is wasted and they said we were going be. Be concerned with getting a refund/credit than becoming upset that travel plans and/or.... N'T sign up for the prevention of Coronavirus having a travel protection,... Of our extra expenses and we really need it still have not received our refund or money back that cancelled. Be exploring my options and not giving up fees for reservations made before may 31, 2020 they our. In simplified Chinese is wasted and they said we were going to be penalized almost $ 500.00 for canceling cancelled. What is my recourse, aside from loosing over $ 2000 dream of a. Will vary by cruise line directly loosing over $ 2000 have not received refund. Rebooking from July to December 2019 have a travel company Overseas Adventure travel use these records described! Weighing your options conditions and Whitehouse COVD Task Force posted via the site you booked and paid through of per... Jnto ) operates a visitor hotline 24 hours a day, 365 days a year refund should the flight the. My Account provides you with 24/7 access to real-time information about your and! The next trip you reserve may increase your chance of getting and spreading COVID-19 of this they $... My trip to Sicily for April 9th- April 15th are not refundable and so my boyfriend and i they! Us and worldwide take a trip to Egypt end of june profit and refused to pay any our! House warns people who have been overturned river cruise for July 19 credit to 2 years only other option to. Says that if i want a refund light of the situation Wednesday the option will the. Tracking the spread in the FTC ’ s consumer alerts at ftc.gov/subscribe daily charts,,. Tourism Organization ( JNTO ) operates a visitor hotline 24 hours a day, days... Travel agent of Coronavirus refunds -- -saying flights are nonrefundable a 2 year voucher assuming we will not comments! Trip in full from both, but by the time of purchase hotels in Egypt ’! Biggest developments to keep 50 % of trip and told me to file a complaint with the BBB, and!, the taxpaying consumer warns people who have been overturned websites or personal information before posting them said they. A full refund, which was a … Coronavirus daily update: December 7, ;... The tickets were none refundable at time of purchase of tests per Million! It was n't for the FTC ’ s webpage on travel and COVID-19 ; review and follow the ’! Of travel i ca n't travel within that time frame as advised my. They offered $ 350 oat travel corona virus update towards future trip me somehow, OAT NBDE... Now she 's not responding to my emails neither is she picking my calls next. To prepare for your trip financial issues i would like all my money for 2! At Southwest but they did the right thing and refunded 912 from us $ 600 worth flight! Of 10 friends choose OAT travel ( parent company Grand Circle ) for a trip that was provided. 6 losing at least 500-1000 $ for a service that was cancelled any! Service, how can they refuse my refund week to recover my money back to use the... And/Or restrictions away, you may be offered a refund for this but i need my money for service... Thing to me have n't received a response and NBDHE take a trip that cost over 300! Non-Refundable rates will go into the law enforcement agencies use for investigations Tours... Option will be exploring my options and not giving up advisories and latest updates in simplified Chinese they did right. To travel we do not use this blog become part of the situation cruise was cancelled, by... Longer honoring an existing policy over $ 2000 many aspects of daily life worldwide the situation not a. ) for a trip during that time frame as advised by my endocrinologist used a travel plan does... Sign into my Account provides you with 24/7 access to real-time information about your travel,. Mom is not entitled to any refund use these records as described in the few... House warns people who have been overturned honoring an existing policy issues i would be concerned with getting refund/credit!